In October last year, my dog Joe became sick and was rushed to the vet. I knew from earlier scans that he had a cyst on one of his kidneys. If it ever burst open then he would probably be finished. It looked like this had happened, but the medical…

Five people have now been arrested for their abuse of England football players after England’s failure to win the Euro 2020 final last weekend. Most people within my own social circle are horrified by what has happened to the three players who failed to score from the penalty spot. But…

The BBC reaches over 468 million people all over the world every week. …

You may not be immediately familiar with the name Edward Jenner. Prince Albert unveiled a statue of Jenner in London’s Trafalgar Square in 1858, only for protestors to force it to be moved to a far less prominent position inside Kensington Gardens in 1862 — where it remains. Protests over…

Clique aqui para este artigo em inglês — ENGLISH VERSION HERE Ninguém há de discordar que o sistema político brasileiro está caótico. O público tem a difícil escolha entre dois candidatos presidenciais, os quais, grande parte da população não gostaria que assumissem a liderança do país. …

Clique aqui para este artigo em português… Nobody can deny that the political system in Brazil is a mess. The public currently faces a choice between two presidential candidates that many would rather not see leading the nation. …

What are some of the biggest topics around the customer experience and retail that are endlessly mentioned in journals and on the CX conference circuit right now? The omnichannel? The customer journey? The end of customer loyalty? How about all of them mixed together with the suggestion that every strategic…

I’m a runner. I don’t bother with the air-conditioned calm of the gym; I just pull on a pair of trainers and head out on the road everyday. It’s a great way to stay fit and is the best possible buffer between the working day and evening that I know. …